“Does this mean what I think it means?”
I blinked and squinted at the Sequoia voting machine. Like all computers, the machine speaks a language of its own.
“Vote save failure,” the machine insisted. Nothing else happened. My vote had crashed the Sequoia.
What are the odds? It was election day of 2006. I was a reporter who’d produced an extensive body of work on touch-screen voting. The machine that’s been the subject of many of my stories had just rejected my vote. I straddled the line between a calm command of the subject, and a mild form of hysteria that’s sent many voters running to the media, claiming to have been – what’s the word they throw around? – disenfranchised.
In the news business, election day is akin to the day after Thanksgiving at Macy’s. It’s one of our busiest days, and time-consuming personal complications are unwelcome. But the next two hours on election day 2006 were spent on a personal mission to ensure, by God, that my ballot would not be a “vote save failure.”
I am in no way an average voter in this context. My coverage of electronic voting security started in 2003, with a single interview of a still-anonymous hacker. It’s expanded over the years to include, for instance, a story that required me to take the same training poll workers take. It culminated last summer in a five-part series after computer scientists at the University of California documented numerous flaws in the same voting machine we use in Nevada. My knowledge of the machines, their function, their liabilities, and of polling place procedure far exceeds that of the average voter. On election day of 2006 I was well prepared to act on my own behalf.
As it turned out, this particular machine had not malfunctioned in any way that was fatal to democracy. There’s a simple procedure that would have allowed the poll workers to check the status of my voter activation card, and quickly resolve whether my vote had been captured. A second vote could have been permitted, had the procedure been followed.
It was the poll manager who malfunctioned in a potentially catastrophic way, not the machine. When it became clear I would make no headway with him, I got in my car and drove to the Washoe County voter registrar’s office, armed with the serial number of the malfunctioning machine, the time stamp from my transaction, and an informed account of what occurred.
Washoe County sent me back to vote again. The registrar’s office phoned ahead to tell the poll workers I was on my way. Nonetheless, my return was a conspicuous event, and the volunteer staff cast wary eyes toward the woman who’d seized their operation manual from them earlier in the day, when they’d declined to share it upon request.
I voted, the machine functioned, and all was well. It should be noted, though, that there were a half dozen junctures at which, had I been an average voter, I might have given up.
Shortly after election day, I was debriefed by a group of county officials. Flush with emotion from the experience, and consumed with a sense of community obligation, I swore before heaven and those officials that for the next election, I would put out a call for a fresh brigade of poll workers drawn from the tech intelligentsia. I would gather them from every corner of the county. I wasn’t sure how, but I would. My recruits would hail from the management and professional ranks, and would not be bullied by a Microsoft Windows error message.
If you fit the above description, prepare to have a guilt heaped upon you. Born in the United States in the latter twentieth century, we are like the heirs from an extraordinarily wealthy family. We have choices that outstrip our capacity to exercise them.
We can spend election Tuesday doing anything we want to do, and most of us spend it making money. We’re perfectly happy to leave the hard work of election volunteering to the generation that’s free on Tuesday, and on every other day, because they’ve finished their careers. They, thankfully, are willing to assume increasingly demanding election-day tasks, rather than play a well-earned game of Tuesday golf.
Elections have changed. They are no longer church-basement affairs. Indeed, terms like “ballot box” and “voting booth” are just quaint expressions now. Proper poll management requires a new level of technical sophistication and astuteness to security. It can’t be instilled in the time available to train volunteer poll workers, nor could any volunteer be reasonably expected to sit through it if it could.
The challenges confronting poll workers are some of the same ones you encounter daily in a tech-driven workplace. The people who know how to handle them – you — are stunningly absent from the election day volunteer force, considering the good fortune our freedom has afforded you.
Washoe County has been actively recruiting from your ranks for election 2008. Only problem is, well-intentioned people sign up, and then fail to materialize on training day.
My investigations into voting security and integrity have repeatedly confirmed that the election-day performance of human beings is equally critical to the performance of the voting machines. In the long term, both components will have to be addressed. For now, we are stuck with the generation of machines we’ve got, and that’s another subject for another day. We can, however, make immediate and continual improvements to human performance. But help is needed.
Volunteering requires one (very long) day at the polls and one half-day for training. In Washoe County, volunteers are paid. The pay doesn’t approach what you earn when you’re on the phone with a client, but one might argue that preserving the integrity of the vote is worth the financial sacrifice for a couple of lousy days every two years.
In November, for the first time in many years, I will not be working for any media organization. I hope to be an election day volunteer for the first time. (Subject to approval of brand new employer.) Meanwhile, please forward this to a half dozen or so of your closest friends. I hope to see you all in the training class. SS